State Farm® Insurance Agent Chris Doughty

"I purchased auto insurance from this branch of State Farm in December for a 6 month period; they gave me a quote for the 6 months, sent me a bill as part of a "binder" (binding contract, at least for me, apparently), I paid the total amount for the 6 months in full, and received a statement with a $0 balance. Then, a month later, I was surprised and dismayed to receive yet another bill!- apparently, although it was a binding contract for me, this company is allowed to just decide to change the terms of our contract and charge me more money AFTER we have made an agreement, I have paid the full balance, and I have been given a zero balance on a billing statement. Here's the fun part: I chose to go with State Farm because, when comparing their rates with Progressive and Geico, the quote they initially gave me was lower. So, AFTER I had already selected State Farm and paid my bill, they decided they wanted more money and went ahead and charged me. The grand irony is that on the bill that I paid in full, it reads: "It is a crime to knowingly provide false, incomplete or misleading information to an insurance company for the purposes of defrauding the company. Penalties may include imprisonment, fines, or a denial of insurance benefits." Now I ask you: how is it not false, incomplete, and/or misleading for the company to give me a supposedly full quote, entice me to sign with their company at that price, accept my money, send me a statement with a zero balance, and THEN send me another bill demanding more money? Why are individual people held to different standards than companies? Granted, this seems to be the norm these days with most big companies, but this situation was particularly egregious. When I called to speak with this branch (several times), I was repeatedly given the same, tedious "we are but cogs in a machine" excuse, whereby they accepted ZERO accountability for anything, only saying that corporate/some other branch of the company made these decisions and they could do nothing to honor the terms of our agreement. I suppose this is just how things work now! As an editor by trade, perhaps I should now send bills to all my previous clients letting them know that I've decided I want more money for my services-- despite the fact that we had a signed contract and they paid in full some time ago. Wonder how that would work out for me?? Thank god corporations are now respected and treated as "people" too. TL;DR: This company is profoundly hypocritical and untrustworthy (shocking for an insurance company, I know), and this branch office takes no responsibility for any agreements they draw up and do not honor the terms of those agreements. Buyer beware."

"I can’t say enough good things about Chris and his team - simply the best! I never have to worry my level of coverage or if I’m getting the best price - like a good neighbor, they’re always there making it easy for me and my family to have peace of mind. I highly recommend letting them take care of all your insurance needs - you won’t regret it!"

"I have to say. . . The Doughty Team has out done themselves with their rapid responses, attention to detail, and the ability to deliver excellent results to their clients! This team is constantly going above and beyond while keeping a positive and professional attitude (with no hang ups)! I am pleased, with no regrets, to have my home and auto insurance through them!"

"I have been with Chris Doughty State Farm for many years and have always found them to offer the best value and customer service. Any life event that provokes an insurance question, they are right there to assist and get you set up with the best coverage for your situation."

"I switched to State Farm many months ago. I was so thankful for the huge savings ! I have renters , auto and life insurance. I really appreciate the ease of making a call with a question very knowledgeable and helpful so thank you so much for being great at what you do!"

"We have been using Statefarm for years now, and specifically Chris Doughty that entire time. Chris and their employees have been absolutely amazing and they have gotten to know us over the years and make it a joy to work with them and chat when we give them a call. We have insured many vehicles over the past, wow time flies, more than a decade working with them, old cars, new cars and even a couple JDM imports. We do all our insurance through state farm and I recommend them and Chris Doughty any time someone asks. We have had to make a claim a couple times and it was painless and they got repairs taken care of efficiently and the repairs afterward were awesome. One of them was a parking lot hit and run too and it would have been a $3000 bummer Repair but only cost us the deductible and that was it. The support when the branch office is closed is fantastic as well and we have never been disappointed, add a car at like 7 at Night at the dealership?? No problem! They had us covered.. on a couple occasions, lol. Overall excellent customer service and experience and the reason we haven't even shopped around, even if it might cost a little more, it's worth it for the great customer interaction and support."